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As we are a very diverse group of course participants, it is important that we agree on a framework for interacting with each other. By continuing with our courses, you agree to abide by this Code of Conduct in all communications associated with those courses’ activities.​

Learning online, especially in MOOCs, can easily prove overwhelming.

If you need help, you’re at the right place! If you have general questions about the European Schoolnet Academy, please check the other questions in this FAQ.

For specific questions about a course, please visit its dedicated FAQ section of that course. If you cannot find your answer there, please check with your fellow course participants, for example in the Facebook group.

If you still have a question or technical issue, please contact our helpdesk, and we will do our best to help you.

On your “Profile” page you can see how your profile is displayed on the ED Dream Global platform. Click on each section to add or edit the information. To edit information like your name, email address, and timezone, you have to go to the “Account” page via the menu on the top right (click on the triangle to reveal the menu).